Shipping and Returns

Orders will be sent via FedEx, UPS, or USPS at our discretion. In a hurry? You can also select Next Day, 2nd Day, 3rd Day or “Ground” shipping options at nominal costs! For overseas service members and their families, APO/FPO orders ship via US Postal Service. Tracking is not possible in transit on these shipments, but delivery confirmation to the Military Post Office (MPO) is included. Expect an additional 7 to 14 days for the order to arrive at your location. Circumstances unique to the individual MPO’s can result in extended delays. Contact us if you are unable to receive deliveries by UPS.

Twisted Spokes Bicycles currently ships with UPS (The United Parcel Service), FedEx, and the United States Postal Service. You have the option to choose standard shipping or expedited services from either carrier at the time of your purchase. Items are shipped 1-3 days after purchase. Most items are delivered within 5-7 business days. Please contact the shipping center nearest you for specific information on delivery in your area.

Alternate Shipping Addresses are allowed but may be subject to further verification. Unfortunately, there is a lot of credit card fraud on the internet, and to protect our customers as well as our store, we will call customers who provide alternate shipping addresses for further verification. You may be requested to add the alternate shipping address to your credit card account before your purchase ships.

Shipping cost is generated based on the products in your shopping cart and your Ship-to zip code. Simply add the items you want to your cart by clicking on the “Buy” button, then enter your zip code to calculate your shipping options and costs. There is no handling fee. This is a Real Time Shipping Calculator designed to give you real time rates from both UPS and USPS based on where you ship to and the weight or dimension of your order before you enter our secure checkout. This feature works for United States addresses. Customers shipping to international locations can receive rate information during checkout before you submit payment.

Returns

Twisted Spokes Bicycles will take every care to make sure shopping with us is a pleasant experience. If for any reason you are not satisfied with your purchase, you may return it to us within 14 days from the date of shipment for a credit or refund.

Customers are responsible for shipping and handling charges both ways.

All returned items must be in new condition, with all packaging materials and paperwork included. Items returned in poor condition may be subject to a restocking charge.

Items returned past the 14-day return period will be given store credit. Items returned after 21 days will be handled in a case by case manner.

Twisted Spokes Bicycles is responsible for shipping charges on mis-shipments, damaged or defective merchandise.

Return Instructions:

Return package via insured US Mail, UPS or Fed-Ex in a sturdy box with indestructible packing tape. C.O.D.’s will not be accepted. Include a copy of your original invoice along with a note with purchaser’s name, address, date of purchase, reason for return, and any instruction for exchange. Send returns to: Twisted Spokes Bicycles Returns Dept. 11701 Fox Rd STE 300, Johns Creek, GA 30005 Please keep a record of shipment.